FAQ - Products

Shipping

  • What shipping methods do you offer?

    • All orders within the USA are shipped via UPS at the following rates:

      Free Standard 1 - 5 business days Free (orders over $100)
      Standard 1 - 5 business days $8.95
      2nd Day Air 2 business days $18.95
      Next Day Air 1 business day $24.95

      All international orders are shipped via the United States Postal Service at the following rate:

      Express 2 - 5 business days $30.00
  • When will my order be shipped?

    • Orders placed Monday through Friday by 12:00 pm EST (excluding holidays) are generally shipped the same day. Orders placed after 12:00 pm EST or holidays will be shipped on the next business day. Orders placed Saturday and Sunday will ship on the following Monday (excluding holidays).

  • How do I track my order?

    • Once your order has shipped, you will receive an email notification with the tracking information. Please note that the tracking information can take up to 24 hours to update after your order has been dispatched.

  • Will I have to pay any additional taxes or duties?

    • As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of these is necessary to release your order from customs on arrival. Unfortunately, we are unable to advise on the exact amount of such charges since they are specific to each location.

Returns

  • What is your holiday return policy?

    • For all orders placed between November 23 and December 15, we will gladly accept returns and exchanges until January 15, providing all other conditions of our return policy are met.

      Orders placed after this date, will be subject to our standard 30 day return period. For more detailed information, please see below.

  • What is your return policy?

    • We want you to be completely satisfied with our products and will gladly refund or exchange your order within 30 days of receipt. Returns and exchanges for online orders will be accepted where the product has not been worn, altered or washed and has all original tags attached. Unfortunately, we cannot accept returns or exchanges on made to order or monogrammed items.

  • How do I return an item?

    • To return an item, please contact us to receive a Return Authorization number. Once you have received the authorization number, please complete our Returns Form and send your item/s to:

      Gitman Bros.
      Attn: Return Department
      2309 Chestnut Street
      Ashland, PA 17921

  • Can I exchange an item?

    • If you wish to exchange an item, simply let us know which replacement item you would like when requesting your return authorization. Once we have received and processed your return, we will ship the replacement item to you.

  • How will I be refunded?

    • All refunds will be processed to the same method of payment used when placing your order. Please be aware that processing time can vary between different financial institutions and usually takes between 2 - 10 business days for the refund to reach your account. Your refund will exclude any additional shipping costs originally paid.

  • What if my items are damaged or defective?

    • If you receive a damaged or defective item, please contact us as soon as possible with details of the defect and we will do our best to resolve the situation.

Products

  • Where are your products made?

    • All of our products are made in the USA with the exception of a small selection of knitted ties and accessories that are made in Italy.

  • How should I care for my items?

    • We strongly recommend following the instructions listed on the care tag inside our products since different items may require specific methods of cleaning. For more detailed instructions, please feel free to contact us.

  • How do I know what size to order?

    • Our products are offered in a wide variety of fits and sizes so we recommend referring to the sizing information listed on our Style & Fit page before placing your order. If you are still unsure of your size and need additional assistance, please contact us.

  • Where can I see your products?

    • Our shirts and ties are carried by a selection of menswear retailers throughout the USA. To find your closest stockist, please check our Store Locator.

  • Do you offer packages for weddings and events?

    • We can tailor packages to outfit wedding parties, sporting teams and other group events. We have an extensive selection of in stock shirts and ties to choose from and countless made to order options. Please feel free to contact us to find out more about our services.

  • Why do certain products ship in 3 weeks?

    • We keep a wide variety of products in stock at all times, however, certain size and fit options will be made specially for you and ship within three weeks of receiving your order.

Gift Cards

  • How do I purchase or send a gift card?

    • To purchase a gift card, simply select the value you would like applied to the card, add the item to your bag and proceed through the checkout. Upon purchasing a gift card, you will receive an email containing a link to redeem, print or forward the gift card online.

  • How do I use a gift card?

    • Gift cards can be used to purchase any item available at the Gitman online store. Simply shop around, select the item you're interested in and use your gift card to pay for it by entering the card number at the checkout.

  • Do I have to use the entire balance at once?

    • No, we always keeps track of the remaining card balance, so you can use it over multiple purchases.

  • Will the gift card expire?

    • No, our gift cards never expire.

Orders

  • How do I make a purchase?

    • To make a purchase, simply select the items you would like to order and add them to your shopping bag. You can then proceed through the checkout process and make a secure online payment using your credit card (Visa, Mastercard & American Express) or PayPal account. Once you have successfully placed your order, you will receive an automatic email confirmation.

  • Do I need an account to place an order?

    • You don’t need an account to place an order but having an account enables you to save your personal information and review previous orders. Please note that we do not retain any payment information within your account. You can create an account by clicking here or by opting in when placing an order.

  • What payment methods are accepted?

    • We currently accept payments by credit card (Visa, Mastercard, American Express) and PayPal. You will have the option to select your payment method when placing an order.

  • Can I make changes to an order once it has been placed?

    • If you need to make any changes to your order, please contact us as soon as possible and we will do our best to accommodate your request.

  • Do you charge sales tax?

    • By law, we are required to collect sales tax on all orders shipping to New York and Tennessee. The rate of tax will be determined by the exact delivery address and displayed when placing your order.

Company

  • Where are you located?

    • Our shirt factory is located in Ashland, PA and our neckwear factory in Pilot Mountain, NC. Our wholesale showroom and corporate office is located in New York City.

  • How do I become a Gitman stockist?

    • If you are interested in becoming a Gitman stockist, please email us at mail@gitman.com with a brief description of your store and contact information.

  • Where can I find out about career opportunities?

    • We are always looking for enthusiastic and dedicated people to join our team at our factory and office locations. To inquire about available positions, please contact us.

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